24-Hour Cancellation Policy
- You may cancel your order for a full refund within 24 hours of purchase
14-Day Return Policy
- You may request returns within 14 days of delivery. To qualify:
- Contact us at design@gemvella.com within 7 days of delivery
- Ship items back within 14 days of delivery
Non-Returnable Items
- Due to their nature, we cannot accept returns for:
- Custom/personalized jewelry
- Engraved rings
- Rings sized below US 3 or above 10
- Worn, altered, or damaged items
- Sale items
- Exceptions made for damaged/defective items
Return Conditions
- Buyer pays return shipping
- Items must be in original condition with all packaging
- We’re not responsible for lost/misdelivered returns
- To initiate a return, please first contact us at design@gem.com for authorization.
Refund Details
- Original free shipping costs will be deducted from refund
- A restocking fee applies to cover skilled labor and material recovery for our handcrafted jewelry